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Collections Manager

Operating out of the Cape Town Head Office, the successful applicant will take full responsibility for developing, implementing and maintaining the organisations South Africa collections strategy and operations. The ideal candidate will have 4 years’ experience in a position that involved influencing or developing the collections strategy for a successful business. Reporting into the South African CEO and Head of Collections UK, the main functions of the role will include:

Interpreting collections, recovery and arrears rehabilitation policies for the South African market

Leading the area on collections in South Africa, providing local expertise

Taking actions and providing analysis to support the international business and enhance global knowledge relating to collections and recoveries including alternative methods

Determining the best strategy and structure for the evolving South African collections function, working with the Head of Collections (UK) and South African Chief Executive

Managing and monitor relationships with key suppliers and identifying opportunities to work with new innovative service providers

Managing the cost to collect against defined targets

Helping to develop an effective collections planning model and collections scorecard for South Africa that coordinates and contributes to the global company strategy

Ensuring compliance at all times with the requirements of the various provincial collections regulations and requirements, privacy laws, and other applicable consumer protection legislation.

Additional responsibilities include:

Advising the business on matters relating to collections

Taking ownership of sensitive customer matters

Helping to deliver world class customer service

Adapting global policies with respect to insolvency/bankruptcy to the South African market while complying with local regulations

Candidate

Minimum of 4 years working at a senior level in a large consumer oriented business

Solid history of defining and executing customer facing policies and strategies

A robust understanding of the principles behind collections and recoveries

Proven track record in finding innovative solutions to conventional problems

Strong team player and positive attitude towards customers and colleagues is essential

Outstanding people and negotiation skills,

Excellent written and verbal communication skills

Sound numerical skills

Degree preferable strongly preferred

High level of computer literacy working with customer support systems

Proven ability to multitask and deliver exceptional results in a fast-paced, dynamic environment

Strong problem solving skills

Calm, diplomatic, convincing

Salary range is negotiable depending on experience

This position is only open to South African Citizens

This Job was posted by Contract Accountants

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