WebsiteCA Finance Africa Recruitment

Reference No. RSB

Reference Number: RSB5/12/18

 

Job Description: 

A 7 – month contract position has opened up with a Health Insurance company within Cape Town to provide the in-country offices/employer/groups/members/providers with a first-time resolution to queries in order to provide quality service within the required

Service Level Agreement, Business Unit rules and regulatory requirements.

 

Responsibilities:

  • Ensure the timeous and effective facilitation of inbound/outbound queries in order to provide resolution to meet
  • the customers’ specific need within the Service Level Agreement
  • To ensure a positive, effective and efficient customer experience with every interaction.
  • Ensure compliance with Business Unit rules and processes in order meet Company quality standards.
  • To ensure follow-up on all complaints and queries and provide written and/or verbal feedback to customers
  • timeously and within SLA
  • Provide accurate and up-to-date product information to customers in line with product rules, policies and
  • procedures
  • Ensure accurate tracking and recording of all calls and e-mail correspondence on the relevant system to facilitate
  • effective reporting and customer service. 
  • To work closely with the escalations officer in order to assist them, where needed, to resolve escalations and
  • complaints.   


 

Requirements: Qualification and Skill 

  • Must be available immediately for a 7 – month contract position
  • Matric (Essential) 
  • Fluent in Portuguese 
  • Call Centre Certificate / Diploma (Advantageous) 
  • Computer Literacy and MS Office
  • 2 – 3 years Health Insurance / Medical Aid Industry Experience 
  • 2 – 3 years Call Centre / Correspondence / Client Services Experience

Cape Town,
Western Cape
ZA